Last updated: 3 October 2026
This is an English translation of the Icelandic shipping page (Sendingar og afhending), provided for information. The Icelandic text prevails in case of any discrepancy.
The Arctic Marketplace ships only within Iceland. The shipping cost is always shown in the cart before you confirm your order.
Shipping methods and prices
The same shipping methods and prices apply to all products in the online shop, including made-to-order items.
| Shipping method | Price (incl. VAT) |
|---|---|
| Pósturinn – post office or parcel locker (pósthús eða póstbox) | 1,290 ISK |
| Pósturinn – home delivery | 1,990 ISK |
Free shipping on orders of 25,000 ISK or more: both shipping methods are then free and you choose post office/parcel locker or home delivery.
Delivery time
| Type of product | Delivery time |
|---|---|
| In stock | Sent from Akureyri within 1–2 working days. Delivery with Pósturinn usually takes 2–5 working days. |
| Made to order (print-on-demand) | Usually 7–15 working days from the order: production 2–5 working days and shipping 5–10 working days. |
| Personalised items (“with your design”) | Production starts when you have approved our proposal. Delivery then usually takes 7–15 working days. |
| Pre-sale and imports | When the item has arrived in Iceland. The estimated arrival is shown on the product page and we let you know when the item is shipped. |
| Branded goods and company packages (quote) | According to the quote, usually 2–4 weeks after the proof has been approved and the deposit has been received. Delivery is by agreement and is stated in the quote, e.g. collection at Pósturinn or shipment with the carrier offered by the supplier at the time. |
Made-to-order items are usually produced in Europe, but sometimes in the United Kingdom or the United States, and shipped directly to you. If an order contains both in-stock items and made-to-order items, they may arrive in separate shipments.
Customs and import charges are included
Goods shipped to Iceland from abroad are imported, including those produced in Europe. All charges are included in the price, including import VAT, customs duties and the carrier’s customs handling fee. If a carrier nevertheless charges you such fees on delivery, we will refund them in full against a receipt. Send the receipt and your order number to info@arctic-market.com.
Delays and damaged parcels
- The risk of the goods passes to you when you, or someone you designate (other than the carrier), has received them. Until then we are responsible for the goods.
- If a parcel is damaged when it arrives, take photos of the packaging and the item and send them to us as soon as possible at info@arctic-market.com. We will send a new item or refund you free of charge.
- If a parcel does not arrive within the estimated time, contact us at info@arctic-market.com or by phone at +354 888 7299.
Shipping abroad
The online shop does not ship abroad. Shipping abroad is possible by special agreement. Contact us at info@arctic-market.com for a price.